CAREERS

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COMMUNITY ASSISTANT

SUMMARY

Under the responsibility of the Entrepreneurship and Innovation Coordinator, the Community Assistant’s mission is to provide quality customer service and report any relevant information that may contribute to the retention of existing customers by ensuring their satisfaction. More specifically, they are in charge of the operations related to the spaces that welcome the Zú community (tenants and incubated companies): offices, meeting rooms and areas of the Atrium dedicated to the implementation of the Zú program. They are the first point of contact for visitors coming to Zú.

 

RESPONSIBILITIES

Operations, Administration and Quality Customer Service

-Be the first point of contact for clients and visitors arriving at Zú, providing them with a professional welcome, guidance and information according to their needs;

-Respond to all tenant and visitor questions regarding the space, in person or virtually;

-Planning and carrying out induction sessions for new tenants and new incubates in the community (tour of the premises, presentation of booking tools, etc.);

-Provide exemplary space maintenance: ensure our spaces are always the professional and inspiring work environment our community expects;

Be responsible for the day-to-day operations of our spaces with great attention to detail;

-Ensure that bookings and occupancy of spaces run smoothly through our booking system and in the physical spaces;

-Assist the Entrepreneurship and Innovation Coordinator with administrative tasks such as contract writing, client billing, and payment tracking;

-Provide additional administrative services to specific tenants as needed.

 

Community Animation

-In collaboration with the consulting team, organize and prepare spaces for activities offered as part of the entrepreneurship and innovation services: startup meetings, pitch for open innovation challenges, prototyping, mentor meetings, etc.

-Provide guided tours and commentary of the Maison-Alcan spaces for clients, visitors and delegations, including information about Zú’s mission and services, the history of the buildings, the artwork used and the prototypes presented by startups;

-Animate the community Slack for Zú tenants;

-Occasionally assist the communications team in producing content for social media (videos, photos, etc.).

 

Team cohesion and quality of service to members

-Actively contribute to the sharing of information with all colleagues;

-Propose and contribute to the implementation of communication mechanisms and working methods aimed at breaking down silos within the team and maximizing the quality of services offered to members of the Zú community.

 

QUALIFICATIONS, EXPERIENCE AND SKILLS

-2 to 5 years of customer service experience;

-Strong interest in entrepreneurship, technology, the entertainment industry, and digital creativity;

-Strong entrepreneurial spirit;

-Ability to assist customers according to their needs;

-Excellent interpersonal skills;

-Strong organizational skills;

-Team player and curious;

-Customer oriented;

-Great attention to detail;

-Excellent ability to work with others;

-Fluent in both French and English, both verbal and written;

-Proficient in MS Office suite.

 

ELIGIBILITY

Candidates must be eligible for one of the following programs:

-Employment Quebec’s Work Experience Salary Subsidy Program;

-Employment Quebec’s Job Integration Program;

-Employment Quebec’s PRIIME Salary Subsidy Program;

and must have their application approved by a Services Quebec representative, https://www.localisateur.servicesquebec.gouv.qc.ca/.

 

EQUAL ACCESS TO EMPLOYMENT

We comply with the Employment Equity Act in public sector employment for targeted groups, including women, aboriginals, visible minorities, ethnic minorities and people with disabilities. Persons with disabilities who wish to receive assistance in the pre-selection and selection process may do so.

 

WORKPLACE

Montreal, Quebec

 

HOW TO APPLY?

Send your application, including a resume and a letter explaining why you are the best candidate for this position, to carrieres@zumtl.com.

 

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At Zú we’re always on the lookout for new talents and bright minds.

 

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